Start with Your Local Distributor
For most items, there’s no need to ship them in for a quote. Your distributor can often provide pricing based on your model and serial number.
Many products are often not repairable, as they are permanently sealed and cannot be opened without compromising performance or hygienic integrity. In most cases, only basic maintenance—such as cleaning, calibration, and certification if required—is possible.
Items typically not eligible for repair include:
In these cases, replacement is usually required.
Estimated Replacement Pricing:
Note: Many products are not repairable due to sealed construction and will require replacement.
Contact Your Distributor
If your product requires evaluation or cannot be quoted without inspection, request an RMA through your distributor. Distributors can access our secure portal and issue the RMA directly to you.
Items that require return for evaluation:
Shipping Instructions
Ship the item to:
Anderson Instrument Co., Inc.
Attn: [Your RMA Number]
156 Auriesville Road
Fultonville, NY 12072
Follow your distributor’s specific packing and shipping instructions.
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