Contact Technical Service

In addition to service and support provided by our channel partners, Anderson provides a team of technical support specialists ready to tackle your instrumentation questions.  Whether you require assistance specifying the proper Anderson instrument to fit your application, or have questions during start up, we are always ready to assist.

 

For your convenience, listed below is the Technical Service contact list.  Our team is committed to providing world class service and support - when you need it.  Instructions for reaching us after normal working hours have also been provided. We offer 24 hour telephone support - with calls answered by the Anderson Technical Service team.

 

 

Office Information

Location: Upstate NY - Eastern Time Zone

Office Hours: 8:00 am - 5:00 pm (Monday - Friday)

 

 

Technical Contacts

Main Number: 800-833-0081

 

Email: techservice@anderson-negele.com

 

Jeff Snow Customer and Technical Service Manager

Anderson Extension: 9236

 

Mark Epting Application Engineer

Anderson Extension: 9238

 

Jeff Daring Application Engineer

Anderson Extension: 9237

 

Serge Batubenge Application Engineer

Anderson Extension: 9239

 

 

After Hours Support

For after hours emergency service, we may be reached as follows:

  • Dial: 518-922-5315 or 800-833-0081
  • Follow prompts to reach emergency mailbox
  • Leave a detailed message containing problem you are experiencing, contact name and phone number
  • Be sure you may be reached at the number given
  • Check cell phone numbers and night line numbers to be sure they are active many times we cannot reach you by the number given